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  • If I could rate zero stars I would. Very very disappointed and frustrated with this tour company. We booked the Quebec City day tour and Montmorency Falls for our family of 4 for May 25th. We were visiting our son who is studying in Montreal and travelled from Spain and that was our only free day. We booked the tour the previos day, maybe less than 24 hours ahead, but nonetheless we could make the payment and apparently book the tour. We followed the instructions and the following day went to the reception of our hotel to print the voucher 20 minutes earlier than our scheduled pick up time which was 7:45 at Auberge du Vieux Port. What was our big big disappointment when we were waiting and 5 minutes after pick up time and nobody came. The issue was that apparently we were supposed to call the company to confirm the pick up 24 h earlier! ...but this information was only written in the printed voucher which we didn't have until we printed it in the morning. Summing up, we called GrayLine to see if we could meet with the bus driver somewhere and they said no that bus was on his way to Montreal. We tried to get our money back and they offered a trip next day, but next day was impossible for us because we had other plans and our son was unable to come because of his studies. We asked for our money back or at least half of it and GrayLine said that was out of question .... that they didn't return any money after payment of tour! . This is very misleading for the customer, we felt victims of a tourist in fraud! ! How is it possible that you can make a full payment online for 4 people ( Totalling 400 Canadian $) and they don't inform you of this "little issue" leading to the lose of a day tour and full payment! This is a total theft, no other name for it! . We are contacting the "Office de la Protection du Consimmateur" of Montreal Quebec, to see what we can do to obtain at least a compensation. Be ware of this company !
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