What a waste of time. My doorbell inside of my entryway was not working and since i installed a Ring Doorbell to a doorbell outside of my entryway at least 4 years ago, Julien stated he could not touch it since it had been "tampered" with. My doorbell in the entryway had just stopped working. I asked to speak with his supervisor and instead of letting me speak with him, Julien called his supervisor and spoke with him and then hung up stating"Um, yep that's right we can't touch it". Didn't even look at the doorbell that was having a problem and assumed it was not working due to the Ring Doorbell. I'm sure checking to see if it were possibly something else would have been a nice effort since I was supposed to pay for the visit through my American Home Shield warranty. Ideal Services sucks. Never using them again.