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  • I had scheduled my cleaning with Molly Maid weeks ago - one of the owners came and assessed my apartment saying it wouldn't take more than two hours even with a few special requests. She called me a few days later saying the cleaning was scheduled for 10am and it all sounded great as I wanted to be home to let them in, I am unable to just hand over a key where I live. The day before, I get a call from the company saying my cleaning is scheduled between 2-3pm which I immediately complained about as I had a very important work meeting at 2:30pm, which is why I had scheduled earlier in the day. I asked to speak with the owner who I had originally talked to and they just said she wasn't in the office. After two hours of no response and still an afternoon time, I called the phone number that originally called me and the other owner answered. I explained my situation and they returned my call about an hour later saying I now had a 10:30-11:30am arrival time which they did show up the next day at 11:15. That also did not have the original notes I had given about parking, building access, and what I specifically wanted done around the apartment so that was a hassle and caused a bit more stress on my end. The two cleaners did show up in a Molly Maid car but did not have professional uniforms as the brochure advertised. I'm pretty certain a bright purple sport jacket and jeans are not a typical cleaning uniform. They were very nice ladies though and did do a pretty good job cleaning with many detailed touches. My only complaint with the cleaning is that they ran out of time, it had gotten to be two hours and six minutes and I didn't want to have to pay an extra $75 for another hour of service. This was disappointing as one of the jobs I specifically requested was not completed although the original assessment from the owner said it should be and all of the cleaning shouldn't take more than two hours. Overall the job was well done but the inconvenience and stress of scheduling, uncertain payment, and time makes me somewhat hesitant to use them again.
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