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| - Been to Benihana's a couple of times, but this last visit was a complete disaster. The table next to us was seated 10 minutes after we were, and they got their drinks, soup, salad, and food before us. They also left 40 minutes before our table did.
Our waiter apparently failed at being a chef, and decided to try his luck serving. He didn't know the menu, he asked me three times about the Salmon Nigiri that I ordered, twice confusing it for sake. It's a Japanese restaurant, you'd think he'd have basic sushi nailed down. Instead of serving his single table, he was singing happy birthday to a few other groups. The fried rice was literally....fried.
Afterwards I spoke with the Manager. I'm usually not one to complain, and I wasn't rude or anything, but just wanted to bring up the situation to management. He wasn't surprised at all, and even told me that he knew this particular server was lagging...horribly. For the life of me I can't figure out why NO ONE stepped in to help the poor guy throughout our 2 HOUR dinner fiasco. No trainer, no help, nada.
I can tell you I won't be back until I get my free birthday meal, but even then, for the price I'll pay just for my spouse's meal, I'll consider a number of places before stopping here again.
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