Most veterinary clinics probably do a good job with routine exams but the real test is how you are treated as a customer when it really matters. Up until a couple of weeks ago, I was mostly satisfied with the care of our 14-year-old loyal buddy. Our dog's health was in rapid decline with age but he was in pain from having fallen on the tile floor one day. I called that morning to get him some pain pills to keep him comfortable. I explained that our dog was likely in the last few days of his life. The receptionist took a message and assured me I would get a call back when someone was free. No one called. I called again that afternoon. I was told that our normal veterinarian was busy but she would call soon. No one called back that day and I went to the office first thing the next morning. I again explained the situation and was told no one was in the office to assist me but someone would call. The receptionist called back fairly soon to tell me my prescription was ready - (kudos to her she was nice). Our dog passed away 2 weeks later. Having had a bad experience when I really needed my vet to respond quickly will necessitate finding another veterinary clinic I can rely upon.