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| - I recently moved to the neighborhood and was looking for a new place to board my dog. I found Planet Petopia and scheduled a visit to examine the facility. I visited with the owner, and toured the place before agreeing to board my dog. I left for vacation and boarded my dog for four nights, when I returned, what I first thought turned in to the worst experience I could have imagined. I took food and my dogs dog bed for him to lay on instead of the filthy freezing concrete floors. When I arrived to pick my dog up, the dog had not been fed one bite of his food, meaning I have no idea what he ate for four days, but his bed also was missing from his kennel. In his kennel there was nothing, he had nothing to lay on. I then realized the reason he had nothing to lay on was because his bed had been given to another dog to lay on while he was left a cold concrete floor with nothing. In addition, I had asked that my dog drink only from his water bowl I provided, as that is the best way for dogs to transmit illness. When I picked him up, his food, his water bowl and the few treats I provided were sitting on the same shelf they were the day I dropped him off...they had not once been touched.
So let me explain in detail what I paid for. I paid for my dog to be thrown in to a filthy kennel with a freezing concrete floor, he was fed either 1) nothing at all or 2) some cheap food; he slept for four nights on a cold filthy floor while another dog lounged in his bed, and he drank from water bowls every other dog in the facility also drank from, which means if any other dog had worms, etc. my dog was exposed as well.
I washed his bed now twice since picking him up, my dog still will not lay in it. My dog hid in my spared bedroom when I brought him home because he was so timid from the boarding at this place. My dog is a 12 year old dog who literally is thrilled with a milkbone, a tap on the head, and his bed. I don't treat my dog like some spoiled child. So when I am writing that this is the worst boarding experience of my life, I am doing so so any of you considering this place realize how utterly awful it was. My dog would have been better off staying in my backyard for four days. Dogs at the pound are better cared for than they are at this place.
If you care at all for your dog, this is the last place you should consider taking him. When I realized my dog's bed was in another dogs kennel the owner looked at me and said "Sorry".
I don't know what the other two reviewers here on yelp experienced, but if you want to take your dog somewhere that he will be thrown in any random kennel with a freezing filthy concrete floor and fed who knows what, than this place is for you. I care too much for my dog to subject him to this terrible place ever again.
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