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  • Arpi's is the HVAC company that Avi contracted for my new home build. They installed the furnace and then the a/c after I moved in. The furnace they installed is incapable of heating this house when the temps drop below freezing outside. Their representative claimed the furnace is "right-sized" for efficiency but in this case it means grossly undersized. If its -20 outside and the furnace is set to 21C it will never get above 19C. When it warmed up, it would take 3 hours in the mornig to raise the temp from 17C overnight to 20C. Load calculations by two other HVAC companies have confirmed the furnace is undersized. Arpi's claims their load calculation is correct but if that's true, I'd like to know why the house doesn't heat up. The quality of the install job was very poor with gaps several millimetres wide at many seams and holes large enough to fit a pencil through at corners. I had to apply foil tape myself to keep the mechanical room at the same temperature as the rest of the house. They also did a poor job placing the vents around the house. Several all too close to the walls to fit a cover so their solution was to cut the edge off a cover and squeeze it in against the baseboard. It looks bad and means it will be nearly impossible to ever replace the cover. After the a/c install I was provided with the forms for a rebate but Lennox refuses to accept the forms provided by Arpi's. When I call their office I was told to email the account the rebate forms came from, but they haven't responded to a single email to that account. For the deposit they asked for my credit card number along with the security code over the phone which I've confirmed violates their merchant agreement. Apparently no one there has figured out how to generate an invoice in payfirma. It would be difficult to be less satisfied with a company. There are a hundred other HVAC companies in Calgary you should consider before Arpi's.
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