| rev:text
| - I've used them I think four times now. Things I like about them include that they text and write a written summary card for you every time they visit (the text messages are optional, but I love them). The summary cards are fun and spunky (as other reviews have mentioned). The price is good, and mostly affordable - pets are just expensive. They don't ask for payment until after they have performed the services. I also like how flexible they are - let them know a week ahead of time that you need their services (maybe more around holidays), and they will make it happen no problem. Finally, they are professional and nice over the phone and emails.
There are two reasons I don't give them a higher rating. The first reason is that one time I also asked them to water my plants on Wednesday and Friday. I came back to find all my plants dead. I looked at the summary cards and it turns out they watered the plants on Tuesday and Wednesday, so no wonder the plants died when I got back on Sunday. The cats on that visit were also way over fed, but I've since started freezing baggies of food for them with the right amount of food, and we haven't had the overfeeding problem ever again, so I'm not really counting that against them. The biggest problem, though, was when I left them in charge of my two cats for the first time for a full week (I had let them care for them for a weekend previously). On the first day that they were scheduled to visit between 7:30am and 9:30am, I started to panic at 10:30 that I hadn't gotten a text message. One of my cats has been to urgent care over ten times for eating inanimate objects (such as strings), and although we try to keep all strings away from him, the best solution is to not let him get too hungry, so he needs to be fed on time. By 11AM I called their emergency helpline and emailed them to say I needed someone to visit the cats. My noon I had received a text message about a successful visit. A similar problem happened the very next day where I didn't get a text until 11AM. Monday morning the woman in charge of my account called me and we had a conversation about the issue. They told me that the 7-9am slot was the first time the dogs got to go out to pee in the morning, so their visitors were busy letting dogs out to pee, which apparently was more important than looking after my cats. I told them that if that was the case, then they should transition to visiting my cats 4pm-6pm. They said that they would make the 7:30-9:30 time slot work, and they have made it work. I usually get the text message around 9-10am, which is great. I haven't had any issues since then, and all my experiences have been mostly good.
So, my suggestion is that if you have a reliable/trustworthy friend, the friend would be best to look after your cats, but otherwise you can use Out-U-Go and just be sure to communicate carefully with them about the time. Also, have a friend water your plants.
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