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| - It's been a family tradition for my mom, brother, and I to come on Sunday for family dinner for the past 3-4 months or so. Usually the food is good and the service is accommodating. Today was just really unacceptable.
We sat at a table that's next to the kitchen/serving area so you would think that there wouldn't be any screw ups being that we're just that close. The server Todd was slow, but was always in a hurry to ignore us. I had to get water for our table, after waiting 20 minutes for water that never came. I clearly ordered blacken salmon with my veggie pasta but it came out regular salon. My mom and brother ordered veggie pasta (they can't have cheese) and it came with cheese on top when we've been ordering the same thing for the past months when it didn't come with cheese. Todd threw the our dinner plates and ran off. He didn't bother to ask if we needed anything or if our food was correct, etc. so we couldn't address the issues. My mom just picked off the cheese and threw it on a spare plate. I waited another 15 minutes for Todd to come back to ask if we were doing ok, but he never did and kept ignoring our table and I that was when I got fed up and had to talk to the manager. We had to wait so much for the littlest things and we couldn't even get the littlest things. It wasn't even crowded since most of the tables were already done eating so we don't understand why it took forever when the other tables were done.
The manager came out to correct my dish but afterwards, Todd came out to argue with me to say I ordered salmon and I told him firmly, that I ordered blacken salmon and my parents heard me. I mean, Really?! You're going to come out to a table to argue with your customers after you totally ignored them all this time?! You screwed up the order because you didn't listen. That's just SHITTY service and nasty attitude!!!!
My family and I are pretty easy going people, if anything we're more patient. But l I've been a server and I know what it's like. If it's anything that servers shouldn't ever do is ignore their customers and then argue with the customers about what they ordered. Todd gave no apology or explanation it was a mistake. Instead he came out to specifically argue with me. Absolutely fucking unacceptable. The manager knew it was a bad situation and so he comp the dinner. Mistakes are made, but when you make a mistake, you don't argue with the customers about it. Doesn't matter who made the mistake, but you're supposed to fix the mistake promptly to make sure the customers aren't pissed to hell that you're doing a shitty job.
This totally ruined family Sunday dinner. Now we're going to have to find a new place to have Sunday family dinner.
As a side note, I don't know what was going on, but some other customers who had Todd as their server were angry and I saw a table leave before their food came out. Probably a really bad day and our table wasn't the only one who got bad service, but no excuse for bad behavior.
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