| rev:text
| - I picked Corwin Pool Service based on the mostly positive Yelp reviews, and this is one of the few occasions where Yelp put me on the wrong path (more on that later).
Now -- to be clear, it might be that all the positive reviews were justified; from them it's quite possible they do a great job with your average, older pool. But in my case I clearly made the wrong choice going with them.
Let me explain:
I have had pools for decades now, but this was a new pool in a new home (both built in 2013). So I had some of the latest stuff put in -- including a very fancy smartphone-based control system, SWG, fancy skimmer, etc. This pool/home is also in a new neighborhood so I had to find a new pool service.
Right after the first few services it was clear that Dan doesn't really service any other pools just like (in terms of equipment) mine -- he basically told me at one point. But rather than try and learn it, and / or comply with my instructions/requests he basically kept blaming me and/or the pool for the fact that he was basically maintaining it incorrectly -- we had long discussions over email where he basically disagreed with all my instructions and requests -- to deal with the couple of things my pool is "different" from all the other pools he maintains -- and tried to convince me I was wrong and and he knew what he was doing.
Well, I gave him the benefit of the doubt -- maybe he did know what he was doing -- but today I got home to a green pool. Two days after he came to do his weekly service.
I've never had a green pool. Ever. And given I'm paying him to come in weekly to maintain the pool (which he has -- to his credit he's never missed a weekly appointment) that's just ridiculous.
So *I* was right and *he* was wrong. Not that I needed to prove that -- after all a customer is always right... right?
Even after I told him about the green pool he still blamed me ("I feel I don't have access to your system" he said) and the pool ("Your skimmer design is in about 1% of pools, for a reason").
Oh, and at one point he actually "lost" a piece of my skimmer basket (which *I* had to replace since he basically blew it off until the next appointment).
He also does weird stuff, like putting the pump on timeout mode right after adding pool acid (which goes against the very explicit instructions on adding acid to a pool -- you're supposed to make sure the pool pump is running for a couple of hours after you add acid). And I asked him to check check and/or balance CYA or monitor CH levels he totally blew me off.
So if there's one thing I simply can't agree with the reviewers is on this: he's not "extremely professional". In fact, his behavior was far from professional; blaming the customer and the pool for essentially failing to maintain it is not what a professional should do. If you can't handle me or my pool, walk way and say you can't handle it, don't keep collecting your check and let it go green.
On that note: last time somebody posted a negative review he not only tried to get it removed by Yelp, he asked all his customers to post a positive review to balance it out, saying "I have no idea who this Trisha K. person is, please help me!". That's -- also -- unprofessional. Does explain why the disconnect between the positive reviews and my experience. And, by the way, if anybody thinks I'm not telling it like it is I have emails documenting all of what I describe above. Emails that contain my name exactly as it is in my Yelp profile (and it's not like the spelling of my name is common...) so he can't possibly deny that he knows exactly who I am and what I'm talking about.
We'll see what happens this time; if my review disappears or is followed by 5-star, "that reviewer doesn't know what he's talking about" reviews, you'll know what has just happened...
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