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| - Whenever I visit Cleveland, Scrambler Marie's is a must stop for breakfast. This franchise is part of a small chain of restaurants (most around Columbus) and very convenient to the hotels around Mayfield Heights. For price and service, it beats eating at a hotel buffet. I've read through many of the low ratings here, about cold and tasteless food, and in the 20+ visits to this restaurant I have never experienced any of the problems listed. I have enjoyed their pancakes, french toast, omelets, and other breakfast dishes, and all have been topnotch.
This restaurant is located next to a bank (with a drive-thru) so getting to the parking can be a little challenging to some (follow the road arrows! LOL!). The restaurant is very clean and has numerous tables and booths to sit at. You are greeted at the host stand and sat. If you have coupons let them know upfront (they recently had a coupon which gave you access to 80s pricing which was delivered in a separate menu). The wait staff is typically very friendly and attentive. Like any other type of service, you may get the occasional server who is either new, having a bad day, or just not into the job, but there are enough servers in the place to get help from if needed. When folks complain they are sitting for ten minutes and not getting any attention, it is their own fault. Get up and say something! And there is no excuse in this restaurant as there are plenty of servers!
As I stated earlier, I have enjoyed about everything on the breakfast menu (and have taken sandwiches to go). The food has always been outstanding and served quickly. Coffee comes in an insulated pot for self-service. So when folks say the coffee is stale and cold, I am surprised. With the turnover in tables the restaurant has, I find it hard to believe that hot, fresh coffee is not constantly being made. Breakfast is a hard thing to mess up, and with the straightforward menu I also find it hard to believe some of the complaints in the low ratings against the cooks, unless the folks giving the low ratings are regularly dining at 5-star restaurants for breakfast. This Scrambler Marie's franchise is a well-oiled machine and with every visit I have left with a full tummy and in a better mood than I entered with. What more could you ask for? And honestly, I have considered looking into purchasing a franchise as I am that impressed by this one!
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