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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-05-24 00:00:00 (xsd:dateTime)
itemReviewed	Desert Rose Steakhouse
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	7 (xsd:int)
rev:text	As my husband and I were seated I noticed the restaurant was a bit loud, there is an open kitchen concept and live music playing. We were seated right between the two which may have amplified the noise. It took ten minutes for our server to take our beverage order, we selected a bottle of wine, and another ten minutes for it to be poured. I ordered the bacon wrapped shrimp to start, it was tasteless and cold. My husband ordered a caesar salad, however it never made it to the table. Our steaks were delivered to the table before I had a chance to finish my appetizer, our server never once checked on us in the time between courses. The steaks were fair and cooked to our liking, however the baked potato needed more butter/sour cream and I had to walk up to the servers station myself to get steak knives. The server once again never checked on us and our water had yet to be refilled, even though there seemed to be plentiful food runners, bussers, and server assistants. At this point, I asked one of the hostesses to speak with a manager. The manager came over and I explained everything, saying it was alright if they were busy, I understood as I have been in the food industry for 15 years, but if a server needed help, it was the managers responsibility as a leader to let the staff know that they're a team and it's alright to ask for help, even if it's not ones regular duties. The manager apologized and went on to talk to our server. What blew me away is even after I mentioned the water refill to the manager, our water glasses still remained empty, no job should be too small for management. After 15 minutes our server came to our table and apologized, we accepted and ordered one red velvet cake and one creme brulee, however two pieces of cake were brought. The cake was dry, probably pre-cut and remained uncovered in the fridge. The server again apologized and we continued to just ask for the bill, upon receiving the bill a ten percent discount was applied and the caesar salad was never deducted. Overall, I will not be returning, it seems perhaps another soft opening is in order as well as a new menu better suited for an even flow of fresh ingredients.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Kyle

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