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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-12-27 00:00:00 (xsd:dateTime)
itemReviewed	Cafe de Cebu
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	Before anything else, let me just say that this review is mainly for the bad service and not the quality of the food. The lechon was superb and it exceeded our expectations. However, the lack of courtesy on their end was so disappointing and unprofessional that I am forced to give them a 1-star review. My friend pre-ordered a lechon and informed them that we would pick it up on Dec 24, 6pm. That morning, my friend called a couple of times to make sure that the order would be ready by dinner time. Since no one was picking up, we decided to stop by around 4 just to check if they were open. The lady said that it was not yet ready and advised us to come back at 6. When we got back, they said the oven was not working and they made us wait for another 2hrs without really telling us what time our order would be ready. We kept asking her to give us an estimate and she never gave us a straight answer. Instead, she kept walking away to call the owner. She also gave us a lot of attitude and kept asking if our order was intended for dinner (6pm) or noche buena (12mn), so we got the feeling that they probably forgot our order. Finally, when we spoke with Roy, he asked us if we wanted to change our order to something else. Obviously, we came for the lechon so we said no and told him it was embarrassing for us to go to our friend's potluck EMPTY HANDED. Only then did he offer to give us free BBQ (which we really appreciated btw) and said that they would deliver the order to our friend's house in about an hour. We got Roy's number so we could get an update from him, but he never picked up our calls. He just sent us an ETA that was actually 45mins late. The owner arrived with our order around 10pm, but it seemed like he was in a hurry and gave us the most insincere apology. Mind you, it took them 4hrs to deliver the food---which is approximately how long it would take to roast a lechon, so you do the math. I just wish that they would give better service to other customers on New Year's Eve.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Rachelle

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