I almost feel like I should give this place 4 stars, because it was really cool to see the way they produce these bagels in what appeared to be a giant slim pizza oven. I would definitely check this place out if you are in the area just to see the production of the bagels.
As for the food though, which is what its all really about, the bagel that they gave us was cold and too dense. It wasn't terrible, but the one's we had at Fairmount were much better. Maybe their bagels are normally better: maybe it was just bad timing, or maybe we needed to request one fresh out of the oven....but, I've got to grade it on what we had, and given that the bagel just A-OK, I've got to go with a 3star review of this place.