We hile the grooming here has been good, we had an appointment had moved away several weeks earlier and our appointment needed to be cancelled. There was no plan for how to cover these appointments and we received 2 days notice when Lather has known about this for several weeks. Now we have a dog that needs to be groomed and no possibility of an appointment and no offer by Lather as how to rectify the situation. Terrible customer service and management of this situation. We will not be back.