customer service - poor
presentation - good
atmosphere - poor
taste - good
This WAS one of our favorite places to go. My boyfriend and I went pretty often to where they actually knew our faces. Last Saturday we went and brought three friends with us. Long story short- they handed me a plate of food at the bar my boyfriend and I where sitting where the corner of the bar turns. I offered my friends to my left a roll, as they where still talking to me I went to set my plate down and I thought I felt the table there but by mistake I dropped the plate on the floor.
The chefs made a horrible face at me. My boyfriend and I went to pick up the pieces and after a min nobody coming to clean up the mess my sister saw how bad I felt and came to wipe up the mess. Nobody offered to make me another roll even though I knew I'd be charged for the ones I dropped (and was fine with that)... they never offered to replace it nobody came to clean it up and they actually acted really angry at me for it.
Considering we all spent a lot of money there before this, as well as that evening, you'd think they would realize what a mistake that was. I am a paying customer I didn't do it on purpose. If we wouldn't have been having such a good night I prob. would have made a bigger deal out of it. Instead I'm just writing this review. I really liked this place up until last week.
We'll be looking for a new favorite sushi bar now.