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  • Ok, so I'm a little behind on posting this but I could not let this go as I overheard someone thinking about trying this establishment. I would like to concentrate on that word for a second ( at least in the business context). This is a new company trying to " establish " themselves so i would think they would do what they could to ensure customers return multiple times and more important, pass the word on so more patrons would visit their business in the future. I came here during my lunch hour two weeks ago with some co-workers. We were sat immediately as it was not busy at all. We were originally sat at a booth and we asked to transfer to a table. We were accommodated and ordered our drinks. Our order was also taken very promptly. There were four of us there. We all ordered enchiladas ( three chicken and one shrimp if that matters ). I also ordered the fideo soup. Our server brought the soup within five minutes. I tasted it and did not enjoy it as it was not the fideo soup i am accustomed to. The server asked if there was a problem with the soup and I explained it was just not what i expected and he said he would remove it from the tab. I explained that was appreciated but unnecessary. I ordered it and didn't like it, and that was not their fault. He said not to worry about it. He would take care of it. So far so good but then the bad started to happen. We are now 20 minutes in and still have not received our meals. As the server walked by we asked him how much longer. He stated " it is coming out right now. We make the food fresh so it takes a little longer " . They proceeded to sit a table of eight and took their order. Another 10 minutes and still no food. They brought out a dish but it was not our order. He apologized and said he would be right back with our food. In the meantime, the table of eight received their food. Our server passed by three more times ( each time stating the food would be right out ) and the last time was as we were getting up to leave. He said it would be a ready in a second. I then said that our lunch hour was over. We started towards the door and saw that the server was complaining to the manager. He motioned towards us and they began to walk our direction. We paused at the door. I was then caught off guard as I was expecting an apology and maybe a " ask for me and i will give you a discount at your next visit" comment or at the very least an apology for wasting our time. The manager then looked directly at me and paused. I assumed he was waiting for a complaint but all i said was we have to leave because our lunch hour is over. He then shocked us all with a sarcastic remark stating " What? Do you want an umbrella or something" ( It was obviously raining that day )? We were all very surprised and left at that point. It is a shame because we were all very excited about trying this new option for lunch as we work close by. I cannot comment about the quality of food as we never received anything other than the soup. They did not even ask if we wanted to take the food to go as it was probably still not ready. If you decide to give this place a try, I recommend making sure you're not on a time crunch.
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