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| - If I could do zero stars, I would!
Bad all around experience. We went on a Sunday evening and there were only a few people eating, yet we waited for 10 minutes just to place our order. The supervisor came from around the back party rooms and saw us and a few others in line, but went to the back to answer the phone instead. There was a girl working, standing at the ticket redemption area where some kids were trying to decide what to get, but she did not come over to help us. Finally another woman in line went over to her and told her we were waiting to order and she finally slowly made her way over.
The pizza we received had looked like it was sitting out for at least 45 minutes, the cheese was hard and it was only warm. We had also ordered the pastas, which came out after another 10 minutes and the guy dropped them off at our tables, but didn't leave any silverware...who eats pasta without silverware?
The 100+ different choice coke machines had several flavors empty. They have two machines, and one of them was out of coke....really? The other was out of cherry and several other flavors....
The dining area was very dirty, the carpet looked like it hadn't seen a vacuum in ages.The tile floors were dirty, again probably hadn't seen a mop in a while. All the dirt makes me wonder what the kitchen looked like??
Our kids played some games and earned some tickets so we again waited to redeem them for about 10 minutes until we were just tired with the whole experience and just left.
Again this was NOT a busy night and the staff seemed directionless and really couldn't care if they were there or not. No interest in customer service at all. If I was a manager, I would be embarrassed by this experience.
No plans to return....
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