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  • On Tuesday, April 24th, we brought my friend's 2018 Audi Q3 in to repair a flat. I told my friend not to remove the nail as air wasn't leaking so we managed to get there without any issues. Before we opened a work order, I asked Bianca if we could now remove the nail to see if it's actually leaking. We removed the nail and immediately air started to escape. I got reassurance from Bianca that they would inflate the tire before moving the SUV and she said they would definitely do that. Anyone with automotive knowledge knows the dangers of causing degradation to the sidewall. Running a tire flat could reduce the integrity of the tire which could result in an accident if the tire blew out. So my friend and I leave to go get lunch (I planned on heading home after). We were walking along Yonge and so happen to walk by as the tire guy was moving the SUV into a parking spot (which means he would then have to drive it again into one of the bays). We look closely and the tire is FLAT!!! I confront Bianca about this in the lot and she just keeps telling me, "It's ok, it's ok." No apologies. No Bianca, it's not ok. You gave me your word so you knew the importance of inflating the tire and not running it flat! We were quoted 3-4 hours for the repair. If I weren't dealing with a major concussion from a car accident, I would have stayed around to watch them like a hawk. We walk away. Less than an hour later, we get the call that the vehicle is ready. In hindsight, I should have spoken to the manager that was there when we cashed out. But I have not been well so wasn't in the right frame of mind. I was an apprentice mechanic for years. I still work in the automotive industry. When you catch people cutting corners, you wonder what else goes on that you're not aware of? Thoroughly disappointed because they evidently broke trust by not keeping their word and they were caught in the act. 04/30 Thank you for your response. That is a nonsense excuse. Bianca was there with him. They were coordinating where to move the cars. She could have said something. I've emailed Frank.
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