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| - So - this business has relocated to 2510 W. Thunderbird Road, Suite 1, Phoenix, AZ 85023 with a new phone number of 602-863-4059. However, the service is still terrible. I dropped off 3 dresses and a shirt to this cleaners on April 3rd. I was able to pick up one of the dresses on April 4th. Life got in the way so I didn't come back to pick up the rest of my dry cleaning until May 18th. Though it had been a bit, I was still within the 90 day policy. Anyway, I am VERY glad I did not pay up front. When I came to the shop on the 18th the lady (I think her name is Deborah) looked furiously for my order and could not find it. She was completely confused and did not remember me. So I was asked to come back the next day. I came back on Tuesday, May 19th and the lady told me that I had, indeed, picked up my articles back in April. I informed her that I had picked up one dress but not the other 2 dresses and shirt. She viciously argued that she had two of her 'auditors' go over my record and that she, personally, remembered me dropping everything off and picking it up. I told her no, I never picked it up. She then pulled out a handwritten notebook with a note scribbled that I had picked everything up (insert sarcasm for the record-keeping method). She then raised her voice and said that in all of her years of business she has NEVER lost anything at all and proceeded to tell me to check my closet at home. We debated back and forth for about 5 minutes with her dramatization of being 'offended' that I would suggest that she made a mistake steadily increasing. I am not an argumentative type of individual so I just told her that I would be sure to write a review with the BBB and Yelp. So - my 2 dresses and shirt are gone and I wasn't offered anything in consolation bc she claims that she is CERTAIN I picked up my articles of clothing (which I did not). Obviously my clothing articles were given away to someone else. This is a VERY shady business and I will NEVER take my clothing there again.
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