This location is always busy! Sometimes you have to circle around the lot a few times to find a spot. Always try to go a bit before or after the lunch rush to guarantee a table. Seating is comprised of a mix of booths, tables and comfy sofa chairs. The occasional electric fireplace makes for a relaxing atmosphere.
Noise level is fairly loud, as it's a typical spot for friends to meet up and chat. So if you're coming to do some work prepare for that! There is free wifi, although during early afternoon it is restricted to two-hours of use (something about sharing the Internet with others..)
The orange scone here is divine (but not cheap! $3.75 if I remember correctly). I usually get a tea and its self-serve, they give your cup and you go to the station choose your tea (several varieties like ginger peach, earl grey, etc.) and pour your water. Honey and milk is available. The food isn't anything to die for in my opinion, but it's decent for what it is.
I've always found the staff to be friendly and helpful.
You can sign up for their loyalty card. It gives you occasional perks and freebies and a treat on your birthday!