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| - I've never had to have any body work done on a car before, having, until this point, managed not to be involved in any accidents. You can imagine my horror when someone backed into the side of my three-week-old Subaru Forester -- my first nice car in eight years -- and did some fairly serious damage. Luckily, the person who was backin' up (her daddy taught her good) was honest and filed a claim with her insurance company.
I found out that Frank Schrim Auto Body was able to do direct billing through her insurance company; that means nothing out-of-pocket for me. I gave them a call and they walked me through the process, since I was pretty much clueless. They were very nice on the phone.
I took the car in for an estimate, and they had the paperwork in place from the other driver's insurance company. The damage was photographed -- I assume for the claims adjuster -- and a written estimate prepared. I can't really speak to their pricing, since I wasn't paying for it and I've never had other body work done. However, the process itself was painless and Frank was efficient and helpful.
They arranged a rental car (also through the other driver's insurance) and arranged to have it meet me at the shop when the two new doors arrived. Everything went smoothly at the exchange. Two and a half days later, my car was ready; they stayed a little late so I could pick it up without having to leave work early. I left the rental at the shop and Frank took care of having Enterprise pick it up. I was given a written invoice of what was sent to the insurance company.
The work itself was very well done; the car looks just like new, including the pinstriping. One part had to be reordered, and Frank said they'll call me once it arrives and it's just a few minutes' work to install it (some little plastic piece from the back door).
Overall, I am very pleased with the quality of the work and the speed with which it was accomplished. Frank and the other gentleman (whose name I sadly forget right now) were friendly and helpful at every step. If I need body work in the future, I will definitely return here. Although I hope I don't have to.
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