I am not one to write reviews but I have had Platinum for 3 months now and I have had such a great experience that I felt compelled to share. They have repaired issues with two AC units and changed out a compressor and ice maker in my built in Sub Zero in that time. On each occurrence they were prompt, professional and cleaned up the mess. Their in house AC trucks were faster to react than any contractor I have ever used. Best of all, Michele in their office called to follow up that the work was done to my satisfaction and when I told them of a very minor issue left over from their appliance contractor they immediately addressed the concern. I have had two other "National" warranty plans in the past and Platinum is a refreshing change of pace. I highly recommend them.