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  • Year and a half ago they replaced my WH, it was covered by my home warranty, they are the one who choose Air Pro Master. That time I had no issues. Unfortunately my WH broke down again, now without warranty, I called them as obvious choice to have them replace it since the manufacturing company had warranty on it. I almost hired them! But what made me choose another contractors was because of the attitude o the women who handled my calls. I felt like they are doing a favor to me and not realizing that it is me, who wanted to give them my business. They would not give me straight answers, talked down on me and obviously did not care to accommodate my needs at all. How is a family owned, local businesses have the oddociti to talk to customers that way? Do they really have that luxury to lose business and have a bad reputation? I choose to pay a bit more and got the work done by another company the same day, while they were giving me all the attitude and arguing about things that was already approved my the manufacturing company...I just don't get into! Bad business!
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