We've been using them since they opened and have always been happy with the results. Albeit, we've never needed same day service.
I had a Burberry full length lined raincoat that I wanted shortened to knee length. When I was told the price I actually asked if she was sure. I thought it was way too low. When I picked up the raincoat, it was gorgeous! I've worn it so many times when I travel and never fail to get a compliment on how nice it is. She saved me a fortune as I was able to change an expensive raincoat to something I now could wear and I didn't have to buy a new one!
My husband has taken pants to be hemmed and altered and again a beautiful job at a very reasonable price.
They've always managed to get stains out, items are pressed professionally and the prices are right. I have zero complaints about them.