They're always pleasant when I call. I appreciate their patience and friendly service. I get its just Pizza Hut, but good customer service seems rare these days. They have been consistently pleasant every time we've ordered. I have to edit my review. I do still agree that they're pleasant when you call. Past few orders have been messed up. From crust to forgetting our drinks. Darien, the manager did offer to replace my meal items that they had messed up on. When I called back for them the attitude was a little different, but he stuck to his word. So I will give him that. It's not about getting anything for free. It's about principle and that I paid for my items to be the way I ordered originally. I think ultimately the service is good and if a mistake is made on orders. It really is proper customer service to accommodate that and not act like its a favor. Fixing a paying customers order is customer service. It's appreciated. Don't make people fee like its a hand out when they're already paid for their food.