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| - Went here to celebrate a job promotion and wouldn't ever return or recommend it.
My wife and I ordered the surf and turf, while we were waiting for it to arrive we noticed another table, in mid meal, was asked to move so they could get wine out of a cabinet, it ended up taking them almost two minutes as the couple stood there awkwardly while the server rummaged through the cabinet, who does that to someone? I'm sure they enjoyed their cold steaks after that.
When our food finally arrives I cut into my steak and it's well done, I had ordered medium rare, I show it to the server, an older lady, who then proceeds to tell me that I'm wrong, and it's not overdone at all! This wasn't the first time eating steak and I definitely know what well done versus medium rare is. I ask her to take it and show it to the kitchen, she she leaves with my well done little hockey puck.
I cut into the lobster and lone behold, it's raw! By this time our surly server has returned with the well done steak and the little manager with a french accent who is a real piece of work. I show her the lobster and the manager proceeds to tell me "well we get them frozen and it must have thawed and been refrozen and not cooked enough" upon hearing that comment I start mentally planning my drive to the nearest hospital! They take the lobster away and I then ask about the steak, he tells me this "we cook them over wood so the chefs can't control the temperature" I then ask why did you ask me how I wanted it done in that case? UNBELIEVABLE!
They only took the lobster off my bill as well, didn't even buy me a flippin glass of wine or a beer for terribly over and under cooked food.
I then emailed the owner who of course says all the right things, and then says he wants my business and wants to send me a gift card, I send him my address and it's been two years now and I'm still waiting for that gift card!
Not a place I would recommend to my enemies. If you want better steak and better service head to Harbour 50, Barberians, Josephs, The Keg etc. the options are endless in Toronto, heck McDonalds is better than this place and the staff aren't complete A-holes when giving me a hashbrown!
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