I was referred by a friend and it was a great decision. She does a great job of getting all the hair and listening to what you want. If you want something a little different, just ask! She does listen and wants you to be happy. The brazilian was not very painful at all and she does a great job to ensure your comfort. Being able to make appointments online is so helpful since my schedule is crazy. You can also call her too. I would recommend her to anyone looking for a great esthetician.