We've taken our dog to their grooming salon for a couple of years and have tolerated rude staff, cancelled appt's because the scheduled groomer didn't show up and being told they weren't a daycare when we were 15 minutes early for our appt only because they are the closest groomers to our house. I finally had enough when we went to drop our dog off and one of their staff, Tammy, in a rude tone told me that I was told to bring our dogs rabies papers when we booked the appt because their computers were down which I was not told. Easily done as both our dogs are up to date on their vaccinations. When I mentioned that it wasn't mentioned to me her was response was that EVERYONE was told and that she wasn't responsible as she didn't book my appt.
Never again will I have my dog groomed there.