I have been here a couple times and every time this place is packed. Which is great for them and horrible for us. You are guaranteed a wait time. The last time I was there I asked for a table for 2. Now just like any restaurant if there is a wait they will take your name and call you. But this time the lady said they're full but take a seat at the bar and grab a seat when available. So we did just that. Then while seated 3 waiters and a manager asked what we were doing there. The manager had us go up to the greeter. She then said in front of the manager they would have taken my name. Well, she didn't. She was denying everything in front of that manager. We left.
So in short, the food isn't really worth the wait especially if they hire that kind of help.