BENNY came out after I called home warranty for a leak in my ceiling at 8pm. Yes it took them a while he explained the process to me and very understandable. You have to remember warranty has to contact them and then an operator contact the technician and then technician drives over. Also I was freaking out over the smallest leak so at first I can admit I was a little anxious and rude. It was just a gasket leak but he made sure to check everything just in case. He went out of his way to show me my main water valve shut off and taught me a couple things about plumbing. Even though I was rude at first he was nice the whole way through and I appreciated that due to it being my very first house. Was super helpful would call again.