I love my vet Dr. Smith, but the front desk is very rarely friendly or accommodating. I've been an admin assistant for two years now and in customer service for longer so I know bad service when I see it. I called in 3 times today before someone confirmed that I can bring my cat in to have her eye checked because she won't open it (called at noon and finally spoke to front desk the 3rd call at 3pm), my second call was with a vet tech at 2:30 that said the front desk would call back 'in like 2 minutes', they didn't so finally I called the 3rd time and the response I got was 'well you can bring her in, but we are booked full for the day so there's no guarantee anybody will see her'. Thanks so much for your help Kat... not. This place is 30 minutes away from my new apartment, luckily I called another place 10 min away and they can fit me in at 4. I will be calling soon to have Brody's files and X-rays transferred over once he goes in for his visit. Palm Glen has officially lost my business.