This review is based only on my visit for an eye exam and picking up contact lenses. I did not deal with the glasses or lenses part of the store which didn't seem that bad. Super friendly staff all around especially the sweet girl Kim who helped me. I made a 4:40 appointment for an eye exam. They took me in early around 4:30. Quick fast and easy! I'm glad I didn't let the reviews scare me off. The store looked like it had a wide selection for eye wear and the staff seemed great. I may come back for some glasses in the future.