I will admit that the advertising that Value City uses has kept me away from shopping here. I figured it would be a cluttered store with high pressure salesmen selling junk. So we were looking for some family room furniture, driving through the area and stopped. My opinion changed quickly. While a lot of the items were things that I was not interested in, we were able to find a good quality item at a good price. We did not have to wait a month for it to be delivered - just a few days. Yes we had to pay for shipping, but I don't have a problem with that. Too often free shipping means higher prices, so I don't mind paying exactly for what I get. We actually got two items shipped for the same price. The sales person was friendly, low pressure, and knowledgable. The items were delivered on time and professionally. After they were delivered I realized I made a mistake and ordered the wrong size couch. I called, they exchanged the item, picking up the old and delivering the new for no additional cost. Talk about exceeding my expectations. I don't shop for furniture often, but would certainly come back and shop here again.