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  • One of the worst customer service I ever experienced in a large store of this kind. The Manager seems to know nothing about customer care or courtesy. Not even has the capacity to understand what the customer is requesting. I wanted to purchase an item but not sure about the size, so I asked a Labels employee who was nearby whether I can exchange if the size is not right and he said yes you can exchange but no refund. We took the item home and found the size was large and came next day and look for a smaller size and they did not have. We decided to buy another item which is more than the price of the first item and thought we can exchange by additional money. But the cashier said that it is a final sale and not exchangeable. We explained that we checked with an employee and he told us that it is possible to exchange and that is what we bought on previous day. She called the Manager and he was simply very legalistic and said he believes probably a employee mislead us but he cant do any thing. We felt very bad as the item was returned and it is easy to that was new and we are not demanding refund and wanted to purchase some thing which more costly one and could have told us that it was the mistake of the employee but we can do that next time and could have exchanged it without loosing any penny and satisfied the customer. But he was repeating like a parrot that it is final sale. We left the item and the bill with them and came out of the shop never to shop there. I do not know what management training he got from the organization. It is worse than a dollar shop. Kremmer
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