The good: these guys make decent wings with good flavor and a decent selection on the menu. The price is right for the amount of wings you get and it beats the chain wings hands down for good late night crispy wings. And they deliver!
The bad: it takes a while to get your order if you place it in the store. They tell you it will be 15 minutes regardless of the number of people standing around, and that is just an arbitrary time. It is never 15 minutes. The menu is also a little difficult to follow. The restaurant (I hesitate to even call it that) is barren and uncomfortable at best, appealing only to drunk college kids.
The ugly: dirty. Dirty tables, dirty counters and dirty employee hands. During my "15 minutes" I witnessed not one, but two employees use the restroom and flush then walk straight out. No hand washing and at least one of them never did before touching an order. The other disappeared into the kitchen. A third went outside to smoke, then returned to handle orders without washing as well.
Though I have been here in the past, this is my last visit. I can overlook a lot, but food safety is not something anyone should take lightly. These guys need some adult supervision. Calling Restaurant Impossible! These guys desperately need your Robert Irvine.
Update: I have been contacted by the owner and assured that the staff will be retrained on cleanliness and personal hygiene. He also offered a store credit to give them a try again. Although I declined, it is good to hear that they are interested in food safety and cleanliness, as well as customer satisfaction. Giving them an extra star for that.