Dr. Wong and her staff has been very accommodating! I've been coming to them for a little over two years, and even splurged to buy some glasses here. I normally get them online, but I was in love with these frames. So I committed to them, and I love them! Maybe about 7-8 months after I got my glasses I accidentally stepped on them and the lens popped out. Went to Dr. Wong and they put the lens back for free no appointment needed. I was so relieved and happy I could continue to wear my glasses.