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  • I would give this place zeros stars. I went to get a basic oil change, no problems. They called me saying my serpentine belt was cracked and two very minor things. So of course because the serpentine belt is very important, I had them fix it. The following day my car stalled out more than 5 times, has had problems accelerating and wouldn't accelerate at all. Took it back in, had them check the tension on the serpentine belt, see if the oil was over filled or something but no, according to Efrain, the mechanic who so kindly messed up my car and wouldn't own up to his mistake, said there's nothing wrong with it. After over an hour of telling them my car was fine PRIOR to taking it into their shop they tried to make me feel stupid and basically called me a liar because it wasn't stalling for Efrain when he drove it. The stalling is intermittent but does happen everyday now. They said bring it in as soon as it stalls but what's that going to do? Nothing. I can't drop everything and say oh my car is stalling I have to go back to fletchers to prove to them my car isn't running right. I KNOW HOW MY CAR DRIVES, which was perfectly fine before they touched it. After I told them I will not be back there because of how they tried to belittle me, the woman at the desk gave me a very sarcastic "I am sorry you feel that way..." And the mechanic Efrain just went to the back and was laughing with another mechanic. I will not be back here and I suggest taking your car elsewhere. Their customer service is terrible, they are absolutely RUDE. The only pro was the manager was very sweet and apologetic. Again, save your money and take it anywhere else but here.
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