First and foremost, I would like to recognize Larry Love for putting up with us both to and from Tempe Beach Park. He was such a good sport as I sang "Larry Love, he's a vegetarian" to the tune (well sort of lol) of the Crash Test Dummies song "Mary Moon" at the top of my lungs.... NOT pretty! The free shuttle service and Larry as our driver are the only positive things I can come up with.
We had room 202. Our room was dark and dingy even with all of the lights on. The sofa bed was a joke. Had it not been 2am and had we not already changed into our jammies before we opened it up, we would have gone down to the front desk and asked for another room. It's obvious the hotel knew there was a problem with it because they had tried to jerry-rig it with tie wraps but it didn't work. There was no way to comfortably sleep on it. The mattress fell through the frame. We told the gal when we checked out but she didn't seem to care. Didn't make a note of it either so I'm guessing nothing will be done about it.
The part I am MOST upset with is my daughter lost her iPhone and we were 99.9% sure that it was on the shuttle. We called the moment we realized it was missing....about 10 minutes after we departed the shuttle and they said it wasn't there. Then I checked again when we were checking out. Still nothing. I gave them my number and said if it turned up to please call me. She went back over there and asked if SHE could search the shuttle. They said "well as a matter of fact we did find it about 20 minutes ago but we didn't have a phone number to call anyone." This was just 2 hours after I had checked out AND left my phone number with them. Even with insurance on the phone, it's like $150 to replace it. Would have been beyond angry had we paid that only to find that the phone was on the shuttle as we'd insisted.
The whole experience really made me feel like the hotel didn't give a damn about their customers.