If I didn't have to I wouldn't even give one star. HORRIBLE SERVICE! I've never left a review but I'm sitting her for the past hour waiting for a coal. This is my second time here and we came back because we had a good experience the first time. Our waitress hasn't checked up on us even though we went up to her asking for a coal after mean mugging her for 20 mins. Pathetic. After waiting an hour we got up to pay and didn't even finish our hookah. Confronted the waitress and she has the audacity to say "I'm sorry I didn't know!" Asked to talk to the manager and he wouldn't even talk to us and chose to talk to the waitress instead. No compensation for the poor service or not being able to smoke what we paid for. Manager was a guy named Vince or Vincent. Let's just say if you're expecting to be respected and to receive the service you're paying for DO NOT GO HERE! I can pay the same price or lower and receive higher quality hookah and service at many other locations in the Charlotte area.