I asked for a cold brew. She asked "what size?" and I said the 24oz. "Hot?" She asked. "No." I said. "Cold brew."
I then went to the restroom and found three live (but dying) crickets. They were all 1" - 2.5" long.
When I came out, the individual had made me two cold brews. I explained I only ordered and paid for one. They said just to take the 2nd one. I instead gave it to the girl next in line. At least she had a pleasant experience.