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  • The first few times we went here we loved it. Dr Horner clearly cares about the animals and it never personally struck me that they were trying to get as much money out of us as possible. She worked with us and trusted us as competent long time pet owners that we knew what to do in certain situations and never scolded us for taking some things into our own hands. However, the last half dozen times we used them, the staff working the front desk is ALWAYS amateur at best. They are often young clueless girls either fresh out of highschool or vet tech school with zero experience or a middle aged woman who clearly wants nothing more than to leave. This is bad when you have to spend 5 hours making phone calls trying to sort out a prescription for a very sick animal with them only to end up not even sorting it out because they cannot relay simple messages to the Dr regarding medications and dosages. Also, It's a 35 min drive for us with no traffic, and twice we showed for our appointments only to realize they didn't even have us scheduled. one of the times was in rush hour and took us over an hour to get there only to have a clueless young receptionist tell us we aren't even in the books. They can't answer many SIMPLE questions over the phone and truly seem to lie to you to get you to go away. DR HORNER, PLEASE PLEASE WEED OUR THE CLUELESS "GIRLS" WORKING YOUR PHONES!
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