I absolutely love Banana Republic. Have been shopping this brand for years and don't really wear any other dress pant then the Martin fit.
This store though has some horrible associates. There was one girl working who was very helpful and friendly. There where two men working, that when I asked them where the Martin pants where they just pointed to the general area of where I would find them. Didn't walk over and help me find the style I was looking for. I still had to search for the pants myself.
Later in the day I decided to go back and buy a blazer. Again the same friendly girl helped me. They didn't have my size but she encouraged me to have my size shipped and that I should try the size in a different color so I was sure the blazer would fit.
She went to one of the gentlemen that I had the not so pleasant interaction with already and explained what I was doing and would need him to order the blazer for me.
He never even made eye contact with me or smiled. Acted as if I wasn't even standing 10 feet away from him.
No thank you. I really wanted that blazer, but I'll go to a BR store that provides the customer service I'm used to.