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  • My original compliant was never resolved and the owner's responses are ALL avoiding the FACT that he is not standing behind his 5 year warranty. He continues to avoid the fact that the original installation was botched and then patched to cover the mistake. I have posted pictures to point this out. Talking about the manufacturer and the product has nothing to do with installation. From what I know, these are not employees that tint windows for him but rather someone he contracts to do the job for him. This counters his claim of 'years of window tinting experience'. I can hire someone too. Wait a minute.... I did that and it didn't work out. Offering to replace the rear window tint after having done nothing while having the vehicle all day shows what his intentions were, to continue to hide the poor installation as long as he could. The more I questioned the color and the slow response, the waste of my day for 0 changes to the appearance, the angrier he became. My writing the Attorney General and BBB are all within my rights as a consumer to seek assistance with locating a possible resolution to issue with a local business/company. Also, writing a review on Yelp helps to ensure other consumers do not get the same poor treatment. I have not written my co-workers. I shared my experience with 2 of my friends at work. This typically works in favor of a good establishment. In this case, he is not happy about me sharing my poor experience with his company. Also, these friends did not visit him. One did write him on social media to state that he will no longer be recommending his services to any other friends. Reading on other forms of review sites, Yelp and Facebook for example, the owner is continually rude to those that question his business practice. He is a hot-head and cannot fathom anyone disliking the service, so much so that every complaint turns to an argument with these customers. I agree with them and my reviews are an attempt to keep this from happening to other good consumers. If I knew that the owner would not stand behind his 5 year warranty, I would have never purchased tint and had it installed by Auto Details.
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