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  • Wow, what an awful experience I endured this evening! Tonight, just like every other Friday night, I met with my teammates at your location in Mesa before our softball game for Happy Hour. We all ordered our food and drinks from that menu uneventfully. Our orders took longer than usual to come out, but I attributed that to it being Friday. When the check was eventually presented to us, my girlfriend noticed that everything on the bill was being charged at full price, not the prices from the Happy Hour menu that we ordered from. When we brought this to Shannon (our waitress)'s attention, she talked to her manager and then said that she needed to take back 2 of my girlfriend's sliders (half of her food), because "the happy hour sliders come with 2, and 4 come with the standard menu", so we could only have 2. To actually TAKE FOOD BACK FROM A PAYING CUSTOMER'S PLATE took an incredible lack of judgement. Of course, we asked to speak with a manager, and when Sherri (who claimed to be a manager) came over to our table, she incredulously repeated the same line about the different menus, etc...saying that they were following their "policy" when taking the food back. No one at your establishment demonstrated the smallest bit of customer service or basic tactfulness when dealing with us. Eventually, the manager came back with the 2 infamous sliders in a box, saying that we could take them with us. Obviously, at this point, it is not about the food. It was never about the food! Our experience was embarrassing, humiliating, and infuriating. I will tell everyone I know about the poor customer service my group received, and I am sure, as you can tell by now, my group will never be back to your restaurant. We will take all of our business elsewhere. You can thank Shannon for not understanding how to take an order and Sherri's lack of basic customer service for that.
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