I've been here multiple times and never had one bad experience with this place. The owners and staff here are super friendly, pleasant, and welcoming.
The shop decor isn't anything fancy. Just a typical authentic NYC bagel shop with fresh bagels made daily, a variety of awesome cream cheeses and toppings, pleasant Jewish owners, diverse staffing and random black and white photos of NYC landmarks. Every time I step into this shop, it feels like I just teleported myself to NYC.
Great food, awesome people, perfect NYC ambient. The best part is the price you pay is so not NYC! Looking forward to trying out more items on the menu.