I've been here probably a hundred times. I love it here. With only one exception in the many times I've been here, the service has always great regardless of who our server is. The food is always consistently good, I've tried probably half the menu and have yet to experience something that wasn't enjoyable.
I think what really prompted me to write this review (though it's been a long time coming) is that I was working late one night when I saw that the chef had posted a description of that night's special on Facebook. They do it all the time (I assume daily) but this dish really caught my eye. It was an Asian inspired dish which is a bit different than usual. It had chicken meatballs, noodles, veggies and a sweet and spicy broth.
I called to order it for take-out and the person on the phone taking my order told me she would have to check if that dish was available for take out since it was soup. She puts me on hold and a minute or two later and Chef Jason himself gets on the phone with me to tell me how he is going to package the dish (noodles/veggies/meatballs in one container and broth in another container) and explains he's doing it that way to keep it from getting soggy and making a mess on the drive home. He even told me how to prepare it when I got home.
I loved that he took that extra minute and gave me personal attention that I didn't request or even know I needed. It was that extra care and attention that really set Switch apart from it's competitors.