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  • My kids love Subway. They are young and like the whole kids meal, including the nicer than usual bag it comes in. One of them always gets a kids meatball sub, which is not officially a kids meal choice, but every other Subway is always happy to accommodate him. But this is the first store that said that was "not an option" and left it at that, she didn't even say anything else. After a few seconds of dead silence, I told her that he will take a 6" meatball then. It's not like I was asking for a premium item, meatball is one if the cheapest things on the menu. It's even cheaper than some of the other kids options! When it came around for the second kids meal, I told her just turkey and shredded cheese on the sandwich, nothing else. She made the sandwich and put a pinch of cheese on it, which didn't even cover half of the meat. I asked her for more cheese, and she informed me that it would be an additional charge. I was in a "whatever" mood at this point, so I told her to do it. When it was time to bag up the order, only one kid was allowed to get the kids bag. You would think that an upset kid would warrant a second bag, but nope. But at least she forgot to charge me for the extra cheese. The lack of customer service will keep me from coming back to store.
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