Let me start by saying I LOVE the food at Babbo. I live down the street and have ordered take out many times and my boyfriend has picked it up. Today is the first time I have ever dined in. I am with my mother who is in from out of town and I raved about this place to her.
Walk in, hostess gives us a hi! I say "four" four with the baby or without the baby? Without. She says "ok let me ask." Ask what? Are babies not allowed? She came back and said "right this way." But then quickly turned around and said "wait let me check on it" ok. No prob. We are seated and we wait. And wait. And wait some more. 5-6 employed walk past us and not one acknowledges our presence. I was a server for 14 years and when people don't have the courtesy to say hello it really irritates me. After about 10 mins I make eye contact with whom I assume is a busser and I hear him go near the pos and say "you have a table. They've been here for a while"
Server brings over oil and asks for drink order. Says bread will be right out. 15 mins later bread comes out. Before the bread came out both of our appetizers did. The tomatoes on the stuffed portabella were literally ice cold. The rest of our food came out on time, but was pretty disappointing. My Brussels sprouts pizza had about 5 split sprouts. The chipotle pasta had no sick and the sauce was extremely runny. All in all I am so disappointed in Babbo and wish I would have chosen a different restaurant to bring out of town guests. I probably will not return. There seems to be no management at all...
****update*****
As you can see, Babbo contacted me and we exchanged emails. They said they would send a gift card since we had such a bad experience and then never did. So now I have even worse feelings towards them and probably won't even order carry out from there anymore. Horrible business practice