I got a factory recall in the mail for my Honda. I called to have it repaired and to get a standard oil change. 4 phone calls, hours spent on hold, multiple voicemails (to management), and more than THREE WEEKS later, I still have yet to hear back from anyone. I guess it's a good thing my recall isn't life threatening...?! I called again today, and was placed on hold for almost 15 minutes before I was directed to some random employee's voicemail. So disappointing. Not only will I not be taking my car here to be serviced, I will never purchase a car here. The service at the Tempe location is well worth the drive.